System Requirements:
In order to use this product, you must meet these system requirements.
Operating System:
Microsoft Windows - 2000, or XP
Email Program:
Outlook Express 6 with a valid e-mail address
or
Internet Explorer (version 6 or higher) or Firefox (version 1.5 or higher) with
either a Hotmail or Yahoo webmail email address.
Currently, ONLETTERHEAD DOES NOT work on MAC computers or Gmail
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Listed below are some of the most commonly asked questions. If you still require assistance, please
do not hesitate to contact us at l-866-665-3887
HOW DOES IT WORK?
OnLetterhead plugs directly into your Outlook or Outlook Express and provides you with an additional
"tool-bar." You simply select the design you would like to use and hit the "New" button. An
OnLetterhead branded email will appear allowing you to start typing. Additional features are available
to use from the "OnLetterhead" drop-down menu located at the top of Outlook.
WHAT IF I DO NOT HAVE OUTLOOK?
OnLetterhead requires the user to have Outlook,Outlook express, Hotmail or Yahoo. Almost all computers
are equipped with Outlook Express. It is recommended that users utilize Outlook to experience the true
power of OnLetterhead.
WHAT PROGRAMS CAN READ ONLETTERHEAD EMAILS?
Any e-mail program capable of receiving HTML can open an OnLetterhead branded email.
One does not require special systems to receive OnLetterhead emails.
CAN THE DESIGNS BE USED IN OTHER PROGRAMS?
The designs are designed and programmed for use in the OnLetterhead system.
The "code" for the designs incorporates special features and if used in another system,
they will not work properly. However, we have worked with many programs to provide HTML code
for CRM and recruiting systems.
HOW BIG ARE THE ONLETTERHEAD EMAILS?
OnLetterhead's branded emails are roughly 7-15k when delivered. Images are only visible when
the user clicks on the e-mail to view the message. This is done to prevent longer download
times when the user hits the "Send/Receive" button.
CAN I STILL SEND PLAIN E-MAIL?
Yes you can. OnLetterhead installs an additional "toolbar" and does not replace the existing
Outlook toolbar. You have the option to send plain e-mail or OnLetterhead branded emails.
CAN I CHANGE MY DESIGNS?
Yes. We can develop your branded emails to allow you to change your information, pictures, links
and more!
IS THERE A LIMIT ON THE AMOUNT OF ONLETETRHEAD BRANDED EMAILS I CAN SEND?
OnLetterhead has nothing to do with the sending of your e-mails nor does it have any limits on
what you can do. OnLetterhead brands your outgoing messages and doesn't affect your
current sending limits.
DO YOU HOST MY E-MAIL?
OnLetterhead does not host your e-mail. It does not have access to your e-mail or your
e-mail settings. In fact, for privacy, OnLetterhead does not have access to the
password to your OnLetterhead system.
IS ONLETTERHEAD SECURE?
OnLetterhead is extremely secure. We do not have access to any of your settings.
DOES THIS CHANGE HOW OUTLOOK WORKS?
OnLetterhead does not change how Outlook works. Outlook is a very powerful system and
OnLetterhead takes advantage of the features and benefits provided.
OnLetterhead changes how your e-mails look when you compose an OnLetetrhead branded email.
IS ONLETTERHEAD A DESKTOP APPLICATION OR AN ASP?
OnLetterhead is a desktop application that directly integrates with your existing e-mail
application.
DOES ONLETTERHEAD ADD BRANDING ELEMENTS ON THE FLY OR ARE THE ELEMENTS EMBEDDED IN THE E-MAIL?
OnLetterhead adds branding elements at the sender (for review) and at the recipient level.
No elements are embedded as the file size would be too large and filters would strip or add these as
attachments. All branding elements are added dynamically according to each users account settings.
WILL THE SOLUTION DIFFERENTIATE BETWEEN HTML AND TEXT-ONLY RECIPIENTS?
If text only is available, the message will be stripped of its graphical content and the message portion
will be delivered. This will allow the message to be delivered even if the images cannot.
WILL THE SYSTEM WORK ACROSS VARIOUS E-MAIL CLIENT SECURITY PATCHES, VERSIONS, OPERATING SYSTEMS, AND E-MAIL PROTOCOLS?
OnLetterhead is designed to work with all current supported Microsoft clients including patches, versions and
operating systems. With all systems, there are differentiating features that make each one unique.
OnLetterhead has been unit tested to work with all common system configurations, proxies, firewalls and
system setups. Most non-Microsoft platforms are compatible for receiving these e-mails.
IS THE SYSTEM OPTIMIZED FOR DISPLAY ACROSS VARIOUS E-MAIL PROGRAMS: AOL, BLACKBERRRY, HOTMAIL, EUDORA, ENTOURAGE, NOVELL GROUPWISE, OUTLOOK AND OTHERS?
The system is optimized to display across these different clients. Each client differs from the others and all
have different ways of displaying e-mail, dynamic elements, and images. OnLetterhead has been successfully
received on all of the above-mentioned platforms. Different configurations and versions may affect how the
e-mails are received.
WILL REPLY AND FORWARD BEHAVIOR BE HANDLED TO ELIMINATE STACKED GRAPHICS?
"Reply" and "Forward" does eliminate stacked graphics. These e-mails are sent in the same format as they
were received. Also, click-throughs are not tracked but metric harvesting is on the development curve.
No deliverable date has been set.
WHY DO I NEED SOFTWARE?
You need software to send your OnLetterhead branded emails. OnLetterhead is software. Without it, you will
not be able to integrate your designs, your licenses, all dynamic elements, and/or your signatures.
The software also interfaces with the web servers to guarantee you have the most current information.
WHAT ARE THE SYSTEM REQUIREMENTS?
*Operating System - Microsoft Windows - 98, ME, 2000, or XP
*Microsoft Outlook - 2000, XP, 2003 and/or Outlook Express 6
*A valid e-mail address
*An Internet connection
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